Privacy

We do not ever share or sell your information, email, address, phone or otherwise! No information is stored, unless you request a user name and password for ease of future ordering. That information is for your own use only and is not required to purchase from our site. We use a certified credit card processor that is up to date on all credit card compliance with safety and security. We do not store or keep any records of credit card information at our location, so your information is always safe with our company.

Payments

Payment is accepted via Visa, MasterCard, American Express, PayPal and Shopify Payments.

Shipping & Delivery

Please note:  Credit Card Fraud filters require that you have your shipping address on file with your credit card company for it to be accepted on our site for shipping. You may do this by calling your card company to put the address on file.

Orders over $49 ship free to the contiguous United States. Orders under $49 are flat rate $9.95. Orders to Alaska & Hawaii typically do not qualify for free shipping. If the item can be shipped without excess expense it will be shipped at no charge. If free shipping proves to be cost prohibitive you will be contacted with the actual cost at which point you can make a determination of your willingness to pay the difference. We do apologize for any inconvenience this may cause however it is necessary to keep our prices competitive.

We ship within the United States only.   We will not answer questions about shipping abroad, as we are not interested in customs paperwork.  All items are shipped within two business days of payment via the best possible shipping method.  We ship using USPS, UPS Ground, Fedex, or DHL. Delivery times vary by carrier. Tracking numbers are supplied to all customers when the item is shipped to the email address provided at the time of purchase.

Sales Tax

Gulf Coast Pet collects sales tax in all locations where the state defines us as having a presence, whether by storing inventory, a drop ship partner, sales volume, or warehouse space. Any states where sales tax is not collected, should be reported by the consumer per IRS sales tax collection laws.

Returns

All returns must have an authorized RMA number provided by our company. (Please see below for returns concerning sanitary returns such as Litter Boxes, Beds, Food/Water Bowls, Refined Feline Products, and Garmin Products).

Most items may be returned within 30 days of purchase date in new condition. A 20% restocking fee will apply to all customer choice returns. For large/oversize items, the initial actual shipping charges will be deducted from the refund. Although our site offers “free shipping”, it is not actually free for us to ship the item to you. If you change your mind, don’t like the item, it doesn’t work with your decor, this is considered a customer choice return and the shipping charges we paid to get the item to you, will be deducted from your refund. The customer is responsible for return shipping, tracking and insurance via any carrier with signature confirmation if shipped via the post office. We cannot offer credits or refunds if the product does not arrive, is lost, or arrives damaged.

Please note that any item that is delivered that has a problem due to an error we made, or damage from the carrier, we will 100% take care of all costs associated with the problem.

Not returnable

Sanitary items such as food/water bowls, pet fountains, pet beds, cat trees or items that require assembly, potty wee wee training pads, litter boxes or items that are used for bathroom purposes are not returnable or refundable for any reason once shipped. For sanitary items, reasons for return of “My dog won’t use it”, “It hasn’t been opened”, “I haven’t used the item” are not acceptable, these items are not returnable due to sanitary and safety laws. We do not accept returns on pet beds due to fleas, ticks, parasites, skin conditions, etc. Once shipped, this is considered a used item and we cannot take it back under any circumstances.

Miscellaneous

The content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Gulf Coast Pet Supplies makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Gulf Coast PetSupplies SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL GULF COAST PET SUPPLIES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The Terms and Conditions constitute the entire agreement between you and Gulf Coast Pet Supplies with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Gulf Coast Pet Supplies with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Gulf Coast Pet Supplies. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties.

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Gulf Coast Pet Supplies and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

Governing Law

In the event of litigation both parties agree that the Law of the State of business registration of Gulf Coast Pet Supplies shall apply and both parties shall consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court for the State of Florida, County of Sarasota. Both parties expressly waive a trial by jury.